Terms and Conditions

At Immortal Fitness, we strive to provide a premium training environment. To ensure fairness and transparency, our refund policy complies with California Health Studio Service Contract laws.

Once a facility or service has been utilized, full refunds are not available. Instead, a partial refund will be issued based on the "pay-as-you-go" value of the services consumed.

1. General Membership Refunds

If you request a refund for a monthly membership after using the facility, your refund will be calculated by deducting the cost of a $10 Day Pass for every day the facility was accessed.

• Formula: Total Membership Paid – (Days Used × $10) = Refund Amount

• Example: A member pays $49.99 for a month, uses the gym for one day, and requests a cancellation. They will receive a refund of $39.99. No additional administrative fees apply.

2. Personal & Group Training Refunds

For personal or group training packages, refunds are calculated by deducting the standalone (single-session) rate for every session completed or late-cancelled.

• Formula: Total Package Price – (Sessions Used × Standalone Session Rate) = Refund Amount

• Example: A client pays $500 for a 5-session package. After completing one session, they request a refund. The cost of a single standalone session will be deducted from the $500, and the remaining balance will be returned.

3. Important Terms

• Usage Tracking: Usage is determined by key-fob check-ins and trainer logs.

• Request Process: All refund requests must be submitted in writing via email or at the front desk.

• Compliance: This policy is designed to align with California Civil Code § 1812.85, ensuring consumers only pay for services actually received while protecting the facility's operational costs.

Note: Refunds are typically processed within 7–10 business days via the original payment method.